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Site Evaluation
Expert user evaluation of your site to gauge web usability,
accessibility, ease-of-use and functionality issues.
The goal is provided you vital, independent information
on
- Performance issues, such as: high rates
of shopping cart abandonment, short visitor stays
and poor return visit rates.
- Common customer experience problems.
- Reality check about where you are in
your design process.
You will be provided a report on our findings via email,
along with concrete suggestions on how to solve the
issues discovered.
Site Interaction Analysis
Evaluation of your site's effectiveness in eliciting
desired actions from users, plus overall brand clarity.
The evaluation includes:
- Site calls to action
- Content positioning in relation to targeted users
and clarity of branding
- Business processes supporting site user/customer
interaction.
You will be provided a report on our findings via email, along with concrete
suggestions on how to solve the issues discovered.
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Web Customer Experience Evaluation
We work with your team to define scope of the study,
identifying the customer tasks to be reviewed. Testing
involves:
- Online surveys
- Focus group testing
- One-on-one testing
The goal is to get to the root cause of behavioral
problems effecting site success with actual customer
data and more.
You will be provided a report on our findings via
email, along with concrete suggestions on how to solve
the issues discovered.
Web Site Concept Research
This is an objective evaluation of your web project
plans by our internet strategist, via workshop and/or
research. Among other things, the goal here is to form
an objective assessment of competitive online projects.
Interested in what these assessments can
provide? Please feel free to
contact us about your needs and we will include
an estimate of the effort required plus a report on
your web site from a usability standpoint.
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